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Frequently Asked Questions

Frequently Asked Questions

How do I contact you?

We pride ourselves for our strong customer service. Please fill out the Contact Us Form, call us at 1-800-540-7285 or email us at support@paulhomefashions.com.

How do I check the status of my order?

You can track the status of your order immediately. To track your order online - click here. You can also contact Customer Service at 1-800-540-7285, fill out the Contact Us Form or send an email to support@paulshomefashions.com.

How do I change or cancel my order?

To change or cancel your order, please contact Customer Service at 1-800-540-7285, fill out the Contact Us Form or send an email to support@paulshomefashions.com. Shipped orders cannot be canceled.

Does Paul's Home Fashions Offer Coupons Or Other Deals?

Yes! We offer limited time offers, free shipping on orders over $100 and no sales tax if we are shipping outside of the state of Texas. Be sure to check back frequently as offers and sale items are updated every week.

Can I expedite my order to ship faster?

Please call us at 1-800-540-7285 and we will let you know if there are expedited options available for the items on your order.

How can I Exchange Merchandise?

We do not process exchanges at Paul's Home Fashions. Please follow the return instructions and order the new item you would like to purchase.

How can I Return Merchandise?

Here at Paul’s Home Fashions, we stand behind our products. However, if you are unhappy with your purchase, you may return most items within 30 Days of receiving your order. We do not accept returns past this date. Please note that all clearance items, fabric by the yard and Wooded River window treatments are non-refundable.

All Items must be returned to Paul’s Home Fashions within 30 days upon receipt of your order.

To ensure prompt return of your merchandise please follow these instructions:

Pack Your Return – All returns must be unwashed, unused and in original condition to receive credit. Fold your item back into its original packaging and return in any box.
Ship your return - using the shipping carrier of your choice. Please note: return shipping is at the customer's expense. We are not responsible for lost, damaged or misdirected returns. If your shipment included a black and white Paul's Home Fashions business card you may ship it back in the original packaging and unused to the address on the card within 30 days of receipt.
If there was no card in the box please fill out the Contact Us Form or email us at support@paulshomefashions.com and we will email you complete instructions on how to make your return.
Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 5 business days of the receipt of your return . Your refund will appear on your billing statement as Paul’s Home Fashions. Please be aware that your credit card company may take up to 60 days to post the refund on your statement.

Damaged Items: All damaged or flawed items must be reported within 5 days of receiving your shipment. If you would like to return your items because they appeared to be damaged or flawed please email us with a picture at support@paulshomefashions.

Free Shipping Returns
Orders that qualified for "Free Shipping” will not receive a full refund. Shipping expense deductions shown in the chart below

Amount Returned	Shipping Deducted from Refund
$100.00 to $199.99	$25
$200.00 to $299.99	$30
$300.00 and Over	10% of order

Refusing shipment: If you refuse a shipment, it will then fall under our standard return policy. Any round trip shipping costs will be deducted from your refund.

Please Note: Photos and descriptions on our website are the best quality possible and have been provided by the manufacturer. However, photos and descriptions may not be actual representations of colors due to computer monitor settings and we cannot be responsible for differences in online colors and actual color variances. Therefore, Paul’s Home Fashions will not issue credits for shipping based on color variances due to images and descriptions. Paul’s Home Fashions will refuse any return that does not follow the return policy.